Help Center
How can we help?
Welcome to the Dollar Dibs Help Center. We’re here to make online discount shopping simple, clear, and reliable. Whether you have a question about an item, shipping, returns, or your order, you’ll find the answers below.
At Dollar Dibs, our promise is simple: Honest Deals. Shipped Fast. We focus on clear product descriptions, verified item details, and fast order handling so families can shop with confidence.
Orders
How do I place an order?
Browse our available deals, choose the item you want, add it to your cart, and complete checkout. Once your order is placed, you’ll receive an order confirmation by email.
Can I change or cancel my order?
Because we work quickly to ship orders, changes or cancellations may not be possible once an order has been processed. Contact us as soon as possible if you need help with an order.
Why did an item sell out?
Many Dollar Dibs items are limited-quantity or one-of-a-kind deals. Once an item is sold, it may not be restocked.
Product Conditions
Are your products new?
Some items are brand new, while others may be open-box, tested, or lightly used. Each product listing will include the item’s condition so you know exactly what you’re buying.
What does “Open Box” mean?
“Open Box” means the original packaging may have been opened or damaged, but the item has been inspected. Any known issues will be included in the product description.
Do you show product flaws?
Yes. We believe in honest representation. If an item has a scratch, dented box, missing part, or other condition note, we aim to clearly show and explain it in the listing.
Shipping
How fast do you ship?
Dollar Dibs is committed to fast handling and aims to ship orders within 24 hours whenever possible.
How will I know when my order ships?
Once your order ships, you’ll receive tracking information by email.
Where do you ship?
Shipping availability will be shown during checkout. Some oversized or heavy items may have shipping restrictions.
What happens if my package is delayed?
Once a package is with the carrier, delivery timing may vary. Use your tracking number for the latest updates. If your package appears lost or stuck, contact us and we’ll help you look into it.
Returns & Issues
Can I return an item?
Return eligibility depends on the item and the reason for return. Please review the product listing carefully before purchasing, especially condition notes and photos.
What if my item arrives damaged?
Contact us as soon as possible with your order number and photos of the damage. We’ll review the issue and help find the best solution.
What if I received the wrong item?
Let us know right away. Include your order number and a photo of the item you received so we can resolve it quickly.
Payments
What payment methods do you accept?
Available payment options will be shown at checkout.
Is checkout secure?
Yes. Payments are processed through secure checkout systems designed to protect your information.
Contact Us
Need more help? We’re happy to assist.
Email: contact@dollardibs.com
Response Time: We aim to respond as quickly as possible during business hours.
When contacting us, please include:
- Your order number
- The email used at checkout
- A clear description of the issue
- Photos, if the issue involves product condition or shipping damage